Privacy Policy

Effective date: February 22, 2026

This Privacy Policy describes how Local HVAC Equipment ("we", "us", or "our") collects, uses, discloses, and protects personal information in connection with our website, sales of HVAC equipment, service, and other business activities. Our principal place of business is:

Please read this policy carefully. By visiting our website, purchasing products, or otherwise providing personal information to us, you agree to the terms of this Privacy Policy.

1. Information we collect

Information you provide directly:

• Contact information: name, billing/shipping address, phone number, email address.
• Account information: username and password (if you create an account).
• Purchase and order information: product selections, purchase history, invoice and warranty information.
• Payment information: payment card details and billing details (note: payment card data is processed by secure third-party payment processors; we do not store full payment card numbers).
• Service information: installation location, service history, notes about equipment and preferences.
• Communications: messages you send us, support requests, and any other information you provide.

Information we collect automatically:

• Device and usage information: IP address, browser type and version, operating system, pages visited, referring/exit pages, clickstream data, and other analytics data.
• Location information: approximate location derived from IP address and, where you permit it, precise location from a mobile device.

Information from third parties:

• Information from service providers, partners, payment processors, credit bureaus, repair or installation subcontractors, and publicly available sources.

2. How we use your information

We use your personal information to:

• Process and fulfill orders, process payments, ship equipment, and provide installation and maintenance services.
• Communicate with you about orders, account matters, service appointments, recalls, product issues, promotions, and customer support.
• Provide, maintain, and improve our products, services, and website.
• Detect, prevent, and respond to fraud, security incidents, or illegal activities.
• Comply with legal obligations, enforce our terms, and protect our rights.
• Send marketing communications where permitted; you may opt out of marketing communications (see "Your choices" below).

3. Sharing and disclosure

We may share personal information with:

• Service providers and vendors who perform services on our behalf (payment processors, shippers, marketing platforms, analytics providers, cloud hosting providers, repair contractors).
• Business partners when you purchase or co-branded services.
• Professional advisors, auditors, or insurers, as required.
• Law enforcement, government authorities, or other parties, if required by law or to protect rights, safety, or property.
• In connection with a merger, acquisition, sale of assets, financing, or similar transaction (in which case personal information may be transferred as a business asset).

We do not sell your personal information for money. If applicable privacy laws consider certain disclosures a "sale," you may exercise your opt-out rights as described below.

4. Cookies and tracking technologies

We and our service providers use cookies, web beacons, and similar technologies to collect usage data and to improve and personalize your experience. You can manage cookie preferences through your browser settings or by following instructions provided on our website where applicable.

5. Third-party websites and services

Our website and communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Review each third party's privacy policy before providing information.

6. Data security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security system is perfect. We cannot guarantee absolute security of your data.

7. Data retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes (e.g., warranty and service records). When personal information is no longer needed, we delete, de-identify, or destroy it in a reasonable and secure manner.

8. International transfers

If personal information is transferred or processed outside your country, we will take steps to ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

9. Your choices and rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Access: request a copy of personal information we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion of personal information (subject to exceptions).
• Portability: request a copy of certain personal information in a commonly used format.
• Restriction: request restriction of certain processing activities.
• Opt-out: opt out of targeted advertising or the "sale" of personal information where applicable.

To make a request, contact us using the contact details below. We may require identification to process requests. We will respond in accordance with applicable law. If you are a California resident, you may have additional rights under California law (see below).

10. California Privacy Rights (for California residents)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), including:

• The right to know categories and specific pieces of personal information collected, sold, or disclosed for a business purpose.
• The right to request deletion of personal information, subject to exceptions.
• The right to opt out of the sale of personal information.
• The right to non-discrimination for exercising privacy rights.

To make a verifiable consumer request, contact us at info@localhvacequipment.com or by mail at the address below. We will verify your identity before fulfilling requests.

11. Children's privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, contact us and we will take steps to delete it.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy with a revised effective date. Your continued use of our services after the changes constitutes acceptance of the revised policy.

13. How to contact us

For questions, privacy requests, or complaints, contact:

(Please provide your name, contact information, and details about your request.)

14. Dispute resolution and governing law

This Privacy Policy and any disputes arising under it are governed by the laws of the State of Maryland, without regard to its conflict of laws principles, unless otherwise required by applicable law.